Responsible Gambling

At Instaspin, your safety and well-being are our top priorities. We believe that gambling should be a form of entertainment — a fun and exciting experience to be enjoyed responsibly. We are committed to providing a secure and supportive environment for all our players in the United Kingdom, ensuring that you have the tools, information, and support necessary to stay in control of your gaming habits.

We recognize that for some, gambling can become more than just entertainment. If you ever feel that your gambling is becoming a concern, or if you are simply looking for ways to manage your play, we are here to help.

Staying in Control

The most effective way to ensure a positive gaming experience is to treat gambling as a leisure activity, not a way to make money. Here are some fundamental principles to keep your gaming healthy:

  • Set a Budget: Decide exactly how much you can afford to lose before you start playing. Never gamble with money intended for essential bills like rent, utilities, or groceries.
  • Time Management: Use our built-in tools to track how long you spend playing. It is easy to lose track of time when you are having fun, so setting a session timer can help you stay aware.
  • Don’t Chase Losses: Chasing losses is one of the most common signs of problem gambling. Accept that losses are a part of the game and walk away if things aren't going your way.
  • Balance is Key: Ensure that gambling is only one part of your life. Keep up with your hobbies, physical activity, and social connections outside of the gaming world.
  • Don't Gamble Under the Influence: Avoid playing when you are feeling stressed, upset, or have consumed alcohol, as this can cloud your judgment and lead to impulsive decisions.

Our Responsible Gambling Tools

We provide a range of proactive tools designed to help you maintain control over your gaming activity. You can access these settings within your account dashboard at any time.

Deposit Limits

You can set daily, weekly, or monthly limits on the amount of money you deposit into your account. We encourage all players to set a deposit limit as soon as they register. If you decide to lower your limit, it will take effect immediately. If you wish to increase your limit, there will be a mandatory cooling-off period before the change is processed, giving you time to reflect on your decision.

Session Time Limits

To help you manage your time, you can set a session limit. Once this time is reached, you will be notified, and you may choose to log out or end your session.

Reality Checks

Our site features automated reality check reminders. These pop-ups appear at set intervals to remind you how long you have been playing and show you a summary of your wins and losses during that session. This is an excellent way to maintain perspective and decide if you want to continue playing.

Cooling-Off Periods

If you feel that you need a short break from gambling, you can opt for a cooling-off period. You can choose to lock your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in or make deposits, and you will be excluded from receiving marketing communications.

Self-Exclusion

If your gambling is causing you distress or you feel you have lost control, self-exclusion is a vital step. We offer a self-exclusion tool that allows you to block access to your account for a period ranging from six months to five years. Once you initiate this process, we will take all reasonable steps to prevent you from opening new accounts and ensure you are removed from our marketing lists.

We also encourage you to use GAMSTOP, a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain.

Recognising the Signs of Harm

It is not always easy to see when your habits are changing. Be honest with yourself and look out for these warning signs:

  • Spending more time or money than you originally intended.
  • Borrowing money or selling belongings to fund gambling.
  • Feeling anxious, irritable, or depressed when not gambling.
  • Gambling to "escape" problems or negative feelings in your personal life.
  • Neglecting responsibilities at home or work because of gaming.
  • Feeling the need to hide your gambling activity from friends or family.

If you recognize any of these signs, please reach out for support. You are not alone, and there is help available.

Support and Helplines

If you or someone you know is struggling with gambling-related issues, please contact one of the following specialized organizations in the United Kingdom. They provide free, confidential, and expert advice.

National Gambling Helpline

The National Gambling Helpline offers 24/7 support, advice, and information for anyone affected by gambling.

  • Phone: 0808 8020 133.
  • Website: gamcare.org.uk.

GamCare provides a variety of digital tools, including forums, live chat, and the "MyGamCare" resource, which helps you track your mood and set personal goals for recovery.

Gamblers Anonymous

Gamblers Anonymous offers a support network through in-person and online group meetings. It is a fellowship of people who share their experiences and help one another overcome their gambling problems.

  • Website: gamblersanonymous.org.uk.

NHS Support

If you need clinical support, the NHS offers specialist gambling clinics for adults and young people. You can find information about local NHS services via the GambleAware website.

Debt Advice

If gambling has impacted your finances, we recommend speaking to StepChange, the UK’s leading debt advice charity. They offer free, impartial, and confidential debt management support.

Protecting Minors

At Instaspin, we take our obligation to prevent underage gambling extremely seriously. We use rigorous age-verification processes to ensure that no one under the age of 18 is permitted to register or play on our site.

  • Parental Controls: We strongly recommend that parents use filtering software to restrict children’s access to gambling websites on shared computers and mobile devices.
  • Keep Your Details Safe: If you have children in your home, ensure that your login credentials, passwords, and payment information remain private and secure.

Our Regulatory Commitment

Instaspin is committed to the highest standards of social responsibility. We operate under the strict regulations of the United Kingdom Gambling Commission (UKGC). Our policies are continuously reviewed to ensure they meet the latest licensing conditions and codes of practice. Your safety is at the heart of our operation, and we are dedicated to fostering a responsible, fair, and transparent gaming environment.

If you have any questions or concerns regarding your account or our responsible gambling tools, please do not hesitate to contact our customer support team. We are here to help.