Privacy Policy

Last Updated: June 20, 2026.

This Privacy Policy describes how Instaspin ("we", "us", "our") collects, uses, and protects the personal information you provide when using our services via instaspin-uk.com. As a licensed operator in the United Kingdom, we are committed to ensuring your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of applicable data protection legislation, we are the Data Controller. If you have any questions regarding this policy or wish to exercise your rights, please contact our support team at [email protected].

Information We Collect

To provide our services, comply with our legal obligations, and ensure a secure gambling environment, we collect the following categories of personal data:

• Identity Data: Full name, date of birth, gender, and photographic ID (e.g, passport, driving licence) for age and identity verification.
• Contact Data: Postal address, email address, and telephone number.
• Financial Data: Payment card details, bank account information, and documentation related to your source of funds or source of wealth, as required for anti-money laundering (AML) compliance.
• Usage Data: Information about how you use our website, including your IP address, browser type, device information, and activity logs (e.g, games played, bets placed, session duration).
• Safer Gambling Data: Records of your interactions with our customer support teams, self-exclusion status, and monitoring data related to your play patterns to identify signs of gambling-related harm.
• Profile Data: Your username, password, marketing preferences, and feedback.

How We Use Your Data

We process your personal information only when we have a lawful basis to do so under the UK GDPR. These include:

• Performance of a Contract: To manage your account, process deposits and withdrawals, and provide our gaming services.
• Legal Obligations: To comply with requirements from the UK Gambling Commission (UKGC), including AML checks, Know Your Customer (KYC) procedures, and responsible gambling monitoring.
• Legitimate Interests: To improve our platform, ensure system security, prevent fraud, and conduct internal research to enhance our service quality.
• Consent: Where you have explicitly opted in to receive marketing communications.

Sharing of Personal Data

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers: To payment processors, identity verification services, and IT/cloud hosting providers who process data on our behalf under strict confidentiality agreements.
• Regulatory & Law Enforcement: To the UK Gambling Commission, financial authorities, or other law enforcement agencies when required by law or to prevent criminal activity.
• Responsible Gambling Partners: To relevant bodies as required to manage self-exclusion registers or to support responsible gambling initiatives.

Data Security and Retention

We implement industry-standard security measures, including firewalls, encryption (TLS), and access controls, to protect your data from unauthorized access or disclosure.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For example, under UK gambling regulations, we are required to retain certain financial and account information for a specified period after your account is closed to meet AML and social responsibility obligations.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data, provided we are not legally obligated to retain it.
• Right to Object: You can object to the processing of your data for marketing or other legitimate interest-based activities.
• Right to Restriction: You can request that we limit the processing of your data in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact [email protected]. We will respond to your request within the timeframe required by the Information Commissioner’s Office (ICO).

Safer Gambling and Protection

As part of our commitment to responsible gambling, we process data to monitor player behavior for potential risks of harm. We provide tools to help you manage your gambling, such as deposit limits, time-outs, and self-exclusion.

If you feel you are struggling with your gambling, we encourage you to seek support from specialized organizations:

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, personalize content, and analyze site traffic. You can manage your cookie preferences through your browser settings. For detailed information, please refer to our dedicated Cookie Policy.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Any significant updates will be communicated to you via email or a notification on our website. We encourage you to review this policy periodically.

Contact Us

If you have any queries, concerns, or complaints regarding how we handle your personal data, please reach out to our team at [email protected].

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.